USER GUIDE

TOP-UP YOUR XOX MOBILE ACCOUNT
BALANCE ENQUIRY
TRANSFER
SHARING
FAT DATA PLAN
WITHDRAW FROM SEASON PASS ACCOUNT
ADD ON DATA
FAMILY N’ FRENS
IDD
INTERNATIONAL ROAMING
IVR CHANGE LANGUAGE
LOYALTY POINTS
VALIDITY

Top-Up Your XOX MOBILE Account

You can buy a top-up card from any authorised dealer in the form of:

 

a. Top-Up via BLACK APP

Download Black App now!

b. Top-Up Card / Voucher at any XOX MOBILE Authorised Dealers

c. Electronic Code / Top-Up Slip at

d. Pay with JomPAY

1. Go Online. Logon to Internet and Mobile Banking and look for JomPAY.

Biller Code:70771

Reference: <Insert Mobile Number eg:010300xxxx>

2. Pay. Enter the payment amount and confirm payment.

3. Add JomPAY to your "Favourite" biller to ease your payment process.

e. Online Top-Up

Top-up your prepaid account via:

USSD 

a. Top-up your own prepaid account: Key in *132*1*< 16-digit Pin Code ># and press

b. Top-up your friend's account: Key in *132*1*< 16-digit Pin Code >*< Mobile Number ># and press

EXAMPLE: *132*1*< 16-digit Pin Code >*010300XXXX# and press
SMS 
  • Key in BAL and send to 22111
EXAMPLE: REC PR < 16-digit Pin Code > and send to 28899
CALL 

 

Dial 13322 from your XOX MOBILE for immediate notification of your balance

 

BALANCE ENQUIRY

You can check your balance via these 3 options:

USSD 
  • Key in *132# and press
  • Key in *150*1# and press
SMS 

 

Key in BAL and send to 22111

CALL 

 

Dial 13322 from your XOX MOBILE for immediate notification of your balance

 

TRANSFER

Transferring Credit

SMS 
  • ONEXOX to ONEXOX only: TRNS (space) MA (space) (Mobile Number) (space) MA (space) (amount) (space) PIN to 22111
    E.g. to transfer RM 5, TRNS MA 0103333010 MA 5 1234
  • From DA to MA: TRNS (space) DA (space) (amount) to 22111

 

SHARING

Enjoy data, minutes and sms sharing with all XOX MOBILE numbers!

SMS 
  • DATA : SHARE(space)(recipient number)D(quantity)(pin)to 23388. Eg to share 1GB type, SHARE 0103333010 D1 1234. Type D0.5 for 500MB.
  • VOICE: SHARE(space)(recipient number)V(quantity)(pin)to 23388. Eg to share 30mins type, SHARE 0103333010 V30 1234.
  • SMS : SHARE(space)(recipient number)S(quantity)(pin)to 23388. Eg to share 10SMS type, SHARE 0103333010 S10 1234.
  • COMBINATION : SHARE(space)(recipient number)(space)D(quantity)(space)V(quantity)(space)S(pin)to 23388. Eg to share 10GB, 10 Mins, 10SMS type, SHARE 0103333010 D10 V10 S10 1234.

 

FAT DATA Plan

It’s Easy to Subscribe to XOX MOBILE's Internet Plan

Subscribe to XOX FAT DATA Plan:

SMS 
  • For RM50/month (10GB)* : SMS DATA FAT10 and send to 23388/22111
  • For RM30/month (5GB)* : SMS DATA FAT5 and send to 23388/22111
  • For RM25/month (2GB)* : SMS DATA FAT2 and send to 23388/22111
  • For RM15/month (1GB)* : SMS DATA FAT1 and send to 23388/22111
  • For RM12/month (500MB)* : SMS DATA FAT500 and send to 23388/22111
  • For RM10/week (2GB)* : SMS DATA FATW2 and send to 23388/22111
  • For RM3/day (1GB)* : SMS DATA FATD1 and send to 23388/22111

 

WITHDRAW FROM SEASON PASS ACCOUNT

Here's Some Guides On Using Your Data From Season Pass Account

 

Via SMS:

SMS 
  • For 10GB/month : SMS DATA FAT10 and send to 23388/22111
  • For 5GB/month : SMS DATA FAT5 and send to 23388/22111
  • For 2GB/month : SMS DATA FAT2 and send to 23388/22111
  • For 1GB/month : SMS DATA FAT1 and send to 23388/22111
  • For 500MB/month : SMS DATA FAT500 and send to 23388/22111
  • For 2GB/week : SMS DATA FATW2 and send to 23388/22111
  • For 1GB/day : SMS DATA FATD1 and send to 23388/22111
  • For 2GB/day: SMS DATA FATD2 and send to 23388/22111

Via Black App:

Download Android version

Download IOS version

Or via XOX Selfcare

 

ADD ONE YOUR DATA QUOTA

You can increase your data quota at any time within your subscription period!

SMS 
  • a. To subscribe 5GB add-on data volume: Key in DATA< space >ADD< space >5GB and send to 23388/22111
  • b. To subscribe 1GB add-on data volume: Key in DATA< space >ADD< space >1GB and send to 23388/22111
  • c. To subscribe 500MB add-on data volume: Key in DATA< space >ADD< space >500MB and send to 23388/22111
  • d. To subscribe 100MB add-on data volume: Key in DATA< space >ADD< space >100MB and send to 23388/22111

 

Turn off the auto renewal function:

SMS 

 

Key in DATA< space >AR< space > OFF and send to 23388

 

FAMILY N' FRENS

The best voice call ever for the 10 most important people on any mobile network and Telekom Malaysia fixed lines.

Manage your Family n’ Frens via SMS:

SMS 
  • a. To activate Family n′ Frens: Type FNF< space >ON and send to 22111
  • b. For Help: Type FNF< space >HELP and send to 22111
  • c. To add: Type FNF< space >ADD< space >< Mobile Number > and send to 22111 Example: Type FNF ADD 010300XXXX and send to 21111
  • d. To delete: Type FNF< space >DEL< space >< Mobile Number > and send to 22111 Example: Type FNF DEL 010300XXXX and send to 21111
Registration of first ten (10) numbers for ONEXOX is free of charge. Any subsequent change of numbers will be charged RM1 each. Family n’ Frens call rates are applicable for domestic calls only.

 

IDD

This service allows you to make international calls using your mobile phone.

Table below shows sample IDD CALL RATE.
Country Country Code Prepaid (Direct Dial)
Fixed (RM/30sec) Mobile (RM/30sec)
AUSTRALIA 614 0.09 0.44
CANADA 1 0.08 0.08
CHINA 86 0.06 0.10
HONG KONG 852 0.08 0.10
  • 60 seconds/block
  • 30 seconds/block
Terms and Conditions apply. Prices subject to change without prior notice.
Table above shows sample Rate

To make IDD calls:

CALL 

 

Dial 00< Country Code >< Area Code >< Mobile Number > and press

 

INTERNATIONAL ROAMING*

As XOX MOBILE comes with International Roaming Service activated by default, you can immediately enjoy staying in touch with the world.

Short Code Roaming:

USSD 

 

Type *136*< Country Code >< Mobile Number ># and press

Example: Type *136*6010300XXXX# and press
CALL 

 

Type +< Country Code >< Mobile Number > and press  

Example: Type +6010300XXXX and press
* Rates are subject to change without prior notice, for further information please refer to www.xox.com.my

 

IVR CHANGE LANGUAGE

XOX MOBILE IVR (Interactive Voice Respond) system and XOX MOBILE SMS service info by default are in English language, if you wish to change the default language, please refer below:

To change IVR language:

SMS 

A. OneXOX

Dial #150* > Select Option > Choose Language

English language: Key in LANG< space >ENG send to 22111; Malay language: Key in LANG< space >MLY send to 22111; Chinese language: Key in LANG< space >CHI send to 22111

To seek help on how to change IVR language:

SMS 

 

Key in LANG< space >HELP send to 22111

 

LOYALTY POINTS

To redeem free SMS with your Loyalty Points:

SMS 

 

Key in LYT< space >RED< space >SMS< space >< SMS Amount > send to 22111

Example: Key in LYT RED SMS 100 send to 22111

To check your Loyalty Points:

USSD 
  • Key in *132# and press
  • Key in *150*1# and press

If you need help regarding Loyalty Points:

SMS 

 

Key in LYT< space >HELP send to 22111

VALIDITY

Prolong your XOX MOBILE validity with simple steps below

SMS 
  • 6 Months Validity Extension (RM18): Key in VALID < space > 6 and send to either 23388 or 22111
  • 12 Months Validity Extension (RM25): Key in VALID< space > 12 and send to either 23388 or 22111