Top-Up Your XOX MOBILE Account
You can buy a top-up card from any authorised dealer in the form of:
a. Top-Up via BLACK APP
Download Black App now!
b. Top-Up Card / Voucher at any XOX MOBILE Authorised Dealers
c. Electronic Code / Top-Up Slip at
d. Pay with JomPAY
1. Go Online. Logon to Internet and Mobile Banking and look for JomPAY.
Biller Code:70771
Reference: <Insert Mobile Number eg:010300xxxx>
2. Pay. Enter the payment amount and confirm payment.
3. Add JomPAY to your "Favourite" biller to ease your payment process.
e. Online Top-Up
Top-up your prepaid account via:
a. Top-up your own prepaid account: Key in *132*1*< 16-digit Pin Code ># and press
b. Top-up your friend's account: Key in *132*1*< 16-digit Pin Code >*< Mobile Number ># and press
- Key in BAL and send to 22111
Dial 13322 from your XOX MOBILE for immediate notification of your balance
BALANCE ENQUIRY
You can check your balance via these 3 options:
- Key in *132# and press
- Key in *150*1# and press
Key in BAL and send to 22111
Dial 13322 from your XOX MOBILE for immediate notification of your balance
TRANSFER
Transferring Credit
- ONEXOX to ONEXOX only: TRNS (space) MA (space) (Mobile Number) (space) MA (space) (amount) (space) PIN to 22111
E.g. to transfer RM 5, TRNS MA 0103333010 MA 5 1234
- From DA to MA: TRNS (space) DA (space) (amount) to 22111
SHARING
Enjoy data, minutes and sms sharing with all XOX MOBILE numbers!
- DATA : SHARE(space)(recipient number)D(quantity)(pin)to 23388. Eg to share 1GB type, SHARE 0103333010 D1 1234. Type D0.5 for 500MB.
- VOICE: SHARE(space)(recipient number)V(quantity)(pin)to 23388. Eg to share 30mins type, SHARE 0103333010 V30 1234.
- SMS : SHARE(space)(recipient number)S(quantity)(pin)to 23388. Eg to share 10SMS type, SHARE 0103333010 S10 1234.
- COMBINATION : SHARE(space)(recipient number)(space)D(quantity)(space)V(quantity)(space)S(pin)to 23388. Eg to share 10GB, 10 Mins, 10SMS type, SHARE 0103333010 D10 V10 S10 1234.
FAT DATA Plan
It’s Easy to Subscribe to XOX MOBILE's Internet Plan
Subscribe to XOX FAT DATA Plan:
- For RM50/month (10GB)* : SMS DATA FAT10 and send to 23388/22111
- For RM30/month (5GB)* : SMS DATA FAT5 and send to 23388/22111
- For RM25/month (2GB)* : SMS DATA FAT2 and send to 23388/22111
- For RM15/month (1GB)* : SMS DATA FAT1 and send to 23388/22111
- For RM12/month (500MB)* : SMS DATA FAT500 and send to 23388/22111
- For RM10/week (2GB)* : SMS DATA FATW2 and send to 23388/22111
- For RM3/day (1GB)* : SMS DATA FATD1 and send to 23388/22111
WITHDRAW FROM SEASON PASS ACCOUNT
Here's Some Guides On Using Your Data From Season Pass Account
Via SMS:
- For 10GB/month : SMS DATA FAT10 and send to 23388/22111
- For 5GB/month : SMS DATA FAT5 and send to 23388/22111
- For 2GB/month : SMS DATA FAT2 and send to 23388/22111
- For 1GB/month : SMS DATA FAT1 and send to 23388/22111
- For 500MB/month : SMS DATA FAT500 and send to 23388/22111
- For 2GB/week : SMS DATA FATW2 and send to 23388/22111
- For 1GB/day : SMS DATA FATD1 and send to 23388/22111
- For 2GB/day: SMS DATA FATD2 and send to 23388/22111
ADD ONE YOUR DATA QUOTA
You can increase your data quota at any time within your subscription period!
- a. To subscribe 5GB add-on data volume: Key in DATA< space >ADD< space >5GB and send to 23388/22111
- b. To subscribe 1GB add-on data volume: Key in DATA< space >ADD< space >1GB and send to 23388/22111
- c. To subscribe 500MB add-on data volume: Key in DATA< space >ADD< space >500MB and send to 23388/22111
- d. To subscribe 100MB add-on data volume: Key in DATA< space >ADD< space >100MB and send to 23388/22111
Turn off the auto renewal function:
Key in DATA< space >AR< space > OFF and send to 23388
FAMILY N' FRENS
The best voice call ever for the 10 most important people on any mobile network and Telekom Malaysia fixed lines.
Manage your Family n’ Frens via SMS:
- a. To activate Family n′ Frens: Type FNF< space >ON and send to 22111
- b. For Help: Type FNF< space >HELP and send to 22111
- c. To add: Type FNF< space >ADD< space >< Mobile Number > and send to 22111 Example: Type FNF ADD 010300XXXX and send to 21111
- d. To delete: Type FNF< space >DEL< space >< Mobile Number > and send to 22111 Example: Type FNF DEL 010300XXXX and send to 21111
Registration of first ten (10) numbers for ONEXOX is free of charge. Any subsequent change of numbers will be charged RM1 each. Family n’ Frens call rates are applicable for domestic calls only.
IDD
This service allows you to make international calls using your mobile phone.
Table below shows sample IDD CALL RATE.
Country | Country Code | Prepaid (Direct Dial) | |
Fixed (RM/30sec) | Mobile (RM/30sec) | ||
AUSTRALIA | 614 | 0.09 | 0.44 |
CANADA | 1 | 0.08 | 0.08 |
CHINA | 86 | 0.06 | 0.10 |
HONG KONG | 852 | 0.08 | 0.10 |
- 60 seconds/block
- 30 seconds/block
Terms and Conditions apply. Prices subject to change without prior notice.
Table above shows sample Rate
To make IDD calls:
Dial 00< Country Code >< Area Code >< Mobile Number > and press
INTERNATIONAL ROAMING*
As XOX MOBILE comes with International Roaming Service activated by default, you can immediately enjoy staying in touch with the world.
Short Code Roaming:
Type *136*< Country Code >< Mobile Number ># and press
Type +< Country Code >< Mobile Number > and press
* Rates are subject to change without prior notice, for further information please refer to www.xox.com.my
IVR CHANGE LANGUAGE
XOX MOBILE IVR (Interactive Voice Respond) system and XOX MOBILE SMS service info by default are in English language, if you wish to change the default language, please refer below:
To change IVR language:
A. OneXOX
Dial #150* > Select Option > Choose Language
English language: Key in LANG< space >ENG send to 22111; Malay language: Key in LANG< space >MLY send to 22111; Chinese language: Key in LANG< space >CHI send to 22111
To seek help on how to change IVR language:
Key in LANG< space >HELP send to 22111
LOYALTY POINTS
To redeem free SMS with your Loyalty Points:
Key in LYT< space >RED< space >SMS< space >< SMS Amount > send to 22111
Example: Key in LYT RED SMS 100 send to 22111To check your Loyalty Points:
- Key in *132# and press
- Key in *150*1# and press
If you need help regarding Loyalty Points:
Key in LYT< space >HELP send to 22111
VALIDITY
Prolong your XOX MOBILE validity with simple steps below
- 6 Months Validity Extension (RM18): Key in VALID < space > 6 and send to either 23388 or 22111
- 12 Months Validity Extension (RM25): Key in VALID< space > 12 and send to either 23388 or 22111